Reach the right desk fast

Thrill Casino contact options

Reach our team any hour by live chat, e-mail or phone, and someone answers around the clock.

Contact support Licensed and independently audited

Paid today

868,982 A$

7,766 Playing now

Licensed operationAnjouan license ALSI-746699, audited by Gaming Laboratories International, SIQ, and BMM Testlabs

Fast withdrawalsAverage payout processed in 17 minutes, up to A$81,000 per transaction

Data protectionTLS 1.3 encryption secures every session and transaction

Pick your fastest route

Ways to reach a human

You will know which of three channels answers fastest for your question.

Start a chat now

Best for quick account questions and instant answers, a chat agent typically replies within 2 minutes, every hour of the day or night.

Open chat

Where do I send e-mail?

Best for documents, statements and anything you want in writing; write to [email protected] and expect a reply within 12 hours.

Write to us

Can I call someone?

Best for urgent or detailed matters when you want a voice; call +61 2 9909 6391 in AEST and reach someone within 5 minutes.

Call us

Playing from Australia

Playing from Australia right now

This block settles the local phone, time zone, languages and where to turn for help.

How to reach

Australian phone+61 2 9909 6391

Support time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

RegulatorAnjouan Offshore Finance Authority, license ALSI-746699

Where to get help

Problem gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

A step up the ladder

Get your case looked at twice

We would rather fix a problem at our desk than have you leave with it.

Thrill Casino complaints inbox

Write to [email protected] with what happened, the date, and any chat or reference number you already hold. Attach the clearest screenshot you have.

Before the reference, after the reference

Expect a reference number back so the thread stays in one place. A named handler picks it up and answers you in writing.

Your case, escalated

Reply to that thread and ask for a manager review, saying plainly what outcome you want. A senior staff member rereads the whole case and replies.

Where does it go next?

Escalate to the Anjouan Offshore Finance Authority only once our own review has closed or stalled. Include your reference number so they can follow the trail.

Skip the wrong queue

Send your question to the right desk

We split our inbox by department, so your message lands with the team that handles it.

Account

Everyday help[email protected]

Document checks[email protected]

Payments

Deposits and withdrawals[email protected]

Other requests

Complaints first step[email protected]

Privacy and data[email protected]

Business and partnerships[email protected]

Help now, not tomorrow

Pick a channel, check the wait

Read this and you will know which channel answers soonest tonight.

Live chat

Chat hoursAvailable around the clock

Chat first replytwo minutes

Time zoneAEST

E-mail

E-mail address[email protected]

E-mail replytwelve hours

Phone

Phone number+61 2 9909 6391

Phone waiting timefive minutes

What should I have to hand?

Line these five details up first and most questions clear in the first reply.

Your registered e-mail address
The transaction or reference number
A dated screenshot of the issue
Your payment method name
A short summary of what happened

Operator details

When you want the name behind the brand

One table answers the worry about who actually holds your money.

Company

Legal nameThrill Casino LLC

Company number892987 (Anjouan)

AddressHombo Road, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-746699

Written contact

Contact e-mail[email protected]

Mid-request

Thrill Casino answers players ask for most

Players worry nobody will answer the small questions, so here they are settled up front.

trustHow do I close my Thrill Casino account for good?+

Ask support to close it through live chat, and they will lock it straight away. Any balance left on the account is returned to your payment method. Reopening later means contacting support again rather than registering a new account.

trustWho do I turn to if support does not fix it?+

Push back once with the same person handling your chat, asking for a supervisor to review it. If that reply still leaves you short, send your written complaint to [email protected]. Unresolved complaints can then go to the Anjouan Offshore Finance Authority, which licenses us.

trustSince when has Thrill Casino been licensed and who regulates it?+

Since 2013 the operation has run under the Anjouan Offshore Finance Authority, and the current licence is ALSI-746699. Thrill Casino LLC holds it, registered as company 892987 (Anjouan) at Hombo Road, Mutsamudu. Independent testing of the games comes from Gaming Laboratories International, SIQ and BMM Testlabs.

trustWhy can I reach a person at 3am on a Sunday?+

Night shifts, weekends and public holidays all get covered, because our desks never shut. Live chat typically answers within two minutes, phone within five minutes and e-mail within twelve hours, counted in AEST. Nobody waits until Monday for a reply.

trustWhat if my verification is taking longer than expected?+

Send your three documents and the check usually finishes inside twenty-nine hours. Should a file be blurry or out of date, support will ask for a clearer copy, which restarts that clock. Withdrawals stay on hold until the check clears.

trustCan I ask for my personal data or have it wiped?+

E-mail [email protected] and you can request a copy of what we hold about you or ask for it to be erased. Identity is confirmed first so nobody else can pull your records. A reply follows from that desk once the request is logged.

trustCan I get help in German or Finnish instead of English?+

Chat and e-mail run in English, German, Finnish and Norwegian. A short message in your language is enough to be routed to the right agent. Phone lines are handled in English, so push a written message through if you prefer another tongue.

Independent help with gambling problems

Organisations independent of Thrill Casino help with gambling problems, and they answer without pushing a product. Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register each cover a different need.

Gambling Help Online. Free counselling and online support for anyone worried about their own betting or someone else's.

Lifeline Australia. Round-the-clock crisis support for anyone in distress, including when money worries feel overwhelming.

National Self-Exclusion Register. A national register that blocks you from gambling with participating operators once you sign up.